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25 Items to Address in a Website Redesign

Here are some notes I came across from a while ago on items to address when you are going through a website re-design so you don’t have to do another one in a long time.  This includes online marketing items mainly and does not address web design in and of itself much – more on the lines of search engine optimization and persuasion architecture.

Website Refresh Items

  1. Define value from customer’s perspective and multiple personas.
  2. Focus on emotion.
  3. Focus on end-benefits (from all clients)
  4. What are the customer’s real needs/wants?
  5. “Why should I buy from you?”
  6. What other options are there?Address them.
  7. How is your product and company different from others?
  8. What process does the client go through to buy the product/service?
  9. What information do they need to know before they buy?
  10. Establish trust!
  11. Identify clearly points-of-action.
  12. Internal linking!Link keywords to relevant pages.
  13. Find “hidden area” – information they are looking for that they can not find anywhere else.
  14. How? Why? Who? What?
  15. Be relevant – address needs, values, beliefs.
  16. Make copywriting personal!“you” not “We” – address feelings.
  17. Establish confidence!Use emotion to appeal.
  18. Scanning – use headings, quotes, links, bullet lists.
  19. Homepage – communicate UVP and get them to click deeper.

Generating Leads

  1. Time is precious to clients, value it and get their attention by showing how you can help their business by speaking in their terms.
  2. Questions potential clients have:
    1. How will this service help my company?
    2. We’re doing okay, why do we need it?
    3. Is there another company out there that is better?
    4. Will their solution really work?Can they prove it?
    5. Is the company credible?
    6. Can we afford it?
  1. Focus on the positive aspects, not negative pain points.Ask the client ‘where do you want to be after this project?’
  2. Automate lead generation with items such as messagemaker that are based on actions and behaviors taken by the lead.
  3. Use stories and case studies to communicate with your leads.
  4. Increase the likelihood of closing deals:
    1. Design marketing communications for each phase of the sales cycle, from awareness through consideration to purchase.
    2. Focus your marketing efforts on points in the buying process where high potential prospects are leaving.
    3. Increase face-face time you have with clients.
    4. Track marketing leads that close.

Article Provided By:
Adaptivity Pro Web Design
Salt Lake City Utah
P.O. Box 951049
South Jordan, UT
o: 801-512-2006